Terms and Conditions of Sale

1. OUR CONTRACT These Terms and Conditions govern the supply of goods sold by Glanmor of 208 High Street, Swansea, SA1 1PE, (“we” and “us”) to the customer named on the order form provided on the Glanmor website or in a Glanmor catalogue selling directly to the end user (“you”). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions. Special commissions (bespoke orders) will be accepted only after receipt of a written specification.

2. PRICE, VAT AND PAYMENT The price payable for the goods you order is set out on our website at the time you place your order. All prices on the website DO NOT include VAT (Value Added Tax) and the minimum order amount is 1 unit. However, VAT (on goods and shipping costs) will be automatically added to UK and EU deliveries but exemption from this VAT liability can be obtained by UK residents if a VAT exemption statement is submitted prior to the order being processed. This exemption is then applied at the checkout. You can complete this statement when ordering online or you can send it to us by post or fax when ordering offline. (A VAT Exemption Statement form can be downloaded on the left, and forwarded to us.) Unless VAT exemption is claimed, VAT is automatically charged, as stated above, on any delivery to UK addresses.
For non-UK and non-EU orders, there are no VAT or other tax charges.
We must receive payment for the whole of the price of the goods that you order, plus any applicable charges for VAT, carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

3. DELIVERY AND TITLE Unless you tell us that you wish to collect the goods, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. Immediately prior to despatch of the goods to you, title in the goods will pass to you. In the unlikely event that you have not received all the goods within 21 days of the requested despatch date, you must notify us immediately.

4. AVAILABILITY While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

5. CANCELLATION You may cancel or rescind your order by giving us notice of cancellation within 30 days of the date of order or at any time before the date of delivery whichever is the sooner. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

6. RETURNS If a product is unsuitable or fails to satisfy, Glanmor undertakes to refund the full cost of the product excluding shipping cost, or exchange or replace the product, provided the goods are returned in good condition within 14 days of receipt. When returning for whatever reason, you must return the goods at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.

7. LIABILITY If you have notified us of a problem with the goods, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. In the event of a complaint after delivery of a special commission (Clause 1), potential liability will be considered only on the proven grounds of non-compliance to specification or faulty manufacture. We reserve the right to determine whether the goods are rendered faulty or damaged before or after delivery. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund that we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

8. TERMINATION We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder.

9. FORCE MAJEURE We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

10. GENERAL If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.